You can now reply to all reviews from the App Store and Google Play through Email and Slack. This is a big help when you don’t have access to the desktop version of Asodesk or need to reply to a review quickly. Read more

In this article, we'll discuss why it's important for an ASO specialist to work with reviews, what skills will help improve an app's rating, and influence the app promotion in the App Store and Google Play. Read more

You will be able to understand foreign users faster as the Reviews & Replies Board now has a feature for automatically translating reviews. Read more about update in this article. Read more

In this article, we'll explain how to respond to negative reviews in order to change users’ opinions. You will also learn how to remove negative reviews from Google Play Store and App Store if moderation doesn't respond to complaints. Read more

We have come up with a way to help you respond to Google Play and App Store reviews up to four times faster and reduce customer support costs. Read how to automate your work with reviews so you can allocate more time and effort to solving complex user problems, rather than routine tasks. Read more

Parents install them, kids play them — but who writes reviews about them in the App Store and Google Play? Experts from 1C and DEVGAME explained how to approach the most demanding users of kids apps and offered tips for working with reviews from kids and their parents. Read more

With the new settings, you can quickly respond to users and choose tags for reviews, track the most recent reviews that have not yet been deleted, as well as monitor the work of your support specialists. We've also slightly redesigned the Keyword Analytics interface so that you can analyze your data more easily. Read more

Improper work with reviews leads to a decrease in rating and number of installs, as well as a high number of uninstalls. In this article, I'll discuss the most common mistakes when working with reviews in the App Store and Google Play and give tips on how to prevent them. Read more

You no longer need to work with each review manually. Save time analyzing and responding to reviews with Asodesk's automated tools. Read more

Respond to user reviews from app stores and other sources in one place. Transfer reviews using ASOdesk and work with them in Zendesk or Omnidesk. You can also choose which reviews you want to import into Zendesk. Read more

With the latest ASOdesk tools update, your customer support and marketing team will find working with user reviews even easier. We've added a rating analysis tool, tracking deleted reviews on the App Store and Google Play, and new filters by country and app review changes. These features will make it easier to analyze reviews on the App Store and Google Play. Read more

If you don't reply to user reviews, you can get low ratings, high uninstall rates, and poor install conversion rates. To avoid this, you need to monitor reviews and reply to them on a daily basis. But such work requires a lot of time and resources, which are often not available. In this article, we'll give you 9 tips on how to track new reviews and reply to them faster and more efficiently. Read more