Asodesk Blog / What’s New / Article

Asodesk now allows you to reply to reviews via Email and Slack

Vladimir Fedulkin
Vladimir Fedulkin
Vladimir Fedulkin
Vladimir Fedulkin
vladimir_f@asodesk.com
I have been designing digital products since 2012. At Asodesk, I basically design everything. In my work, I always try to present complex interfaces in a simple way.
All articles by author
Published: 04.05.2022
Updated: 01.06.2022
3 min read

You can now reply to all reviews from the App Store and Google Play through Email and Slack. This is a big help when you don’t have access to the desktop version of Asodesk or need to reply to a review quickly. 

Last year we added a custom reports and alerts feature to Asodesk which allows you to customize professional reports about changes in keywords, reviews, features, and promotion metrics. Today we have added a helpful new report which allows you not only to access reviews on the app but even reply to them via Email and Slack. 

How it works

After enabling the Reply to Reviews report, reviews will start being sent to the selected channels. You will see a pop-up window for entering a response within the Slack interface. 

You can Reply to reviews through Slack
Reply to review Button in Slack

You can even choose a template for answers from Asodesk in the pop-up window in Slack. 

You can Reply to reviews or choose template for reply in Slack
Window for writing a reply or choosing a template

We’d like to remind you that it is possible to create your own reply templates or use the standard one with the Templates tool in Asodesk. This is available in Business plans, which include work with reviews in Asodesk. 

In Asodesk you can use standart templates or create yours
Templates in Asodesk

If you want to reply via email, you just need to send an email and your answer will appear in store. 

How to set up report

Reports for answering to reviews are available on Business plans, which include Reply to Reviews tools in Asodesk. 

To set up a report:

1. Go to Custom Reports & Alerts. Click “Create” and choose the channel on which you want to receive reviews: Email or Slack.

In Asodesk you can create your custom reports on keywords, reviews, and promotional metrics
Custom Reports & Alerts in Asodesk

2. Choose the countries and apps for which you want to reply to reviews. Choose “Reply to Reviews”. The interface for setting Reply to Reviews report will become available to you. 

Reply to reviews report helps to answer the reviews via Email and Slack
Reply to reviews report in Asodesk

How to reply via Email or Slack only on necessary reviews 

You can decide for which reviews you want to reply via Email or Slack.

1. Choose which reviews you want to receive: all, updated, become worse or better.

You can choose which reviews you want to get in report

2. Choose import history: how many reviews before launching the report you want to receive. 

Choose how many reviews do you want to import

3. Choose the rating of reviews which need to be sent.

In Asodesk you can choose reviews with which rating you want to get

4. Select the length of reviews you want to receive: more or less than 3 words. 

In Asodesk you can choose the lenght of reviews which you want to import

Disable this report and answer reviews several times faster without going to Asodesk — just by using Slack and Email. Start using professional ASO and Reply to Reviews tools for free.

If you have suggestions for new features or improvements to existing tools, please email us at vladimir_f@asodesk.com. We would be happy to discuss any questions or requests.

Also read:
Vladimir Fedulkin
Vladimir Fedulkin
Vladimir Fedulkin
Vladimir Fedulkin
vladimir_f@asodesk.com
I have been designing digital products since 2012. At Asodesk, I basically design everything. In my work, I always try to present complex interfaces in a simple way.
All articles by author
10.10.2022
2 min read

The new Live Search tool will show actual search results from the App Store and Google Play

You no longer need to go to the app store every time you need to check search results for a certain keyword. Our new Live Search tool allows you to view search results in the same way they are displayed in the App Store and Google Play. Read about all the capabilities of the tool in our article. Read more

Vladimir Fedulkin
Vladimir Fedulkin
Vladimir Fedulkin
Vladimir Fedulkin
vladimir_f@asodesk.com
I have been designing digital products since 2012. At Asodesk, I basically design everything. In my work, I always try to present complex interfaces in a simple way.
All articles by author
22.09.2022
3 min read

The new Keyword Dynamics tool will help you analyze your positions for keywords

Asodesk now has a new Keyword Dynamics tool that allows you to view changes in app positions for keywords from the Keyword Table. Here's how it works. Read more

Julia Suliagina
Julia Suliagina
Julia Suliagina
Julia Suliagina
is@asodesk.com
Asodesk Content Manager. She writes newsletters and articles in blog. Make all complex topics in ASO easy and interesting.
All articles by author
15.06.2022
< 1

We’re giving you up to 35% off ASO and Reply to Reviews Plans

Asodesk turns 6 in June and we want to celebrate the day with you. Instead of cake and champagne, we have a useful bonus — a 35% discount on all annual plans and 20% off all monthly plans for ASO and Replies to Reviews. The offer is valid until June 26 and you can find all the details in this article. Read more