Asodesk now allows you to reply to reviews via Email and Slack
You can now reply to all reviews from the App Store and Google Play through Email and Slack. This is a big help when you don’t have access to the desktop version of Asodesk or need to reply to a review quickly.
Last year we added a custom reports and alerts feature to Asodesk which allows you to customize professional reports about changes in keywords, reviews, features, and promotion metrics. Today we have added a helpful new report which allows you not only to access reviews on the app but even reply to them via Email and Slack.
How it works
After enabling the Reply to Reviews report, reviews will start being sent to the selected channels. You will see a pop-up window for entering a response within the Slack interface.
You can even choose a template for answers from Asodesk in the pop-up window in Slack.
We’d like to remind you that it is possible to create your own reply templates or use the standard one with the Templates tool in Asodesk. This is available in Business plans, which include work with reviews in Asodesk.
If you want to reply via email, you just need to send an email and your answer will appear in store.
How to set up report
Reports for answering to reviews are available on Business plans, which include Reply to Reviews tools in Asodesk.
To set up a report:
1. Go to Custom Reports & Alerts. Click “Create” and choose the channel on which you want to receive reviews: Email or Slack.
2. Choose the countries and apps for which you want to reply to reviews. Choose “Reply to Reviews”. The interface for setting Reply to Reviews report will become available to you.
How to reply via Email or Slack only on necessary reviews
You can decide for which reviews you want to reply via Email or Slack.
1. Choose which reviews you want to receive: all, updated, become worse or better.
2. Choose import history: how many reviews before launching the report you want to receive.
3. Choose the rating of reviews which need to be sent.
4. Select the length of reviews you want to receive: more or less than 3 words.
Disable this report and answer reviews several times faster without going to Asodesk — just by using Slack and Email. Start using professional ASO and Reply-to-Reviews tools for free.
If you have suggestions for new features or improvements to existing tools, please email us at vladimir_f@asodesk.com. We would be happy to discuss any questions or requests.
