ASO Blog by Asodesk / What’s New / Article

You can now integrate ASOdesk with Zendesk

Sergey Sharov
Sergey Sharov
Sergey Sharov
Sergey Sharov
ss@asodesk.com
Co-founder of ASOdesk and Angle Connect Agency. In ASO since 2013. Creator of the ASOdesk Academy, author of courses, Knowledge Base, certification and testing programs, organizer of ASO Wine Time, and ASO Fuckups events.
All articles by author
Published: 17.06.2021
3 min read

Respond to user reviews from app stores and other sources in one place. Transfer reviews using ASOdesk and work with them in Zendesk. You can also choose which reviews you want to import.

Integration with Zendesk 

Now you can save time and manage reviews from app stores in Zendesk. Transfer all reviews from the App Store and Google Play or filter reviews by specific criteria:

1. Ratings.

2. Changes in reviews: reviews that got better, worse, or were updated.

3. Countries on the App Store and languages on Google Play.

4. Review length: less than 3 words or more than 3 words.

You can also import up to 100 new app reviews that haven’t been replied to. 

On the Zendesk review box, you will see ASOdesk tags, which will give additional information about the user: device, operating system, and app version. The same parameters can be seen in the review box in the ASOdesk Replies & Reviews Board.

You can enable or disable the tags at any time during integration. 

Transfer review response templates from your ASOdesk account. This will allow you to respond to typical reviews much faster.

Read more about how to integrate Zendesk with ASOdesk in the instructions.

On-demand integration

We believe that using other platforms should be as easy as working with ASOdesk tools. Let us know if you would like to integrate your ASOdesk account with other services, and we will do our best to make it possible.

New interface of integrations

We’ve updated the integrations page to make it more user-friendly. It only contains the most necessary blocks now, and all data about consoles and Zendesk is easier to read. 

Old interface of Integrations 
New interface of Integrations 

Zendesk now has a full-screen window that lets you focus entirely on the integration process. Later, these windows will become available for integrations with App Store Connect and Google Play Console.

5 gifts from ASOdesk

This month ASOdesk turned 5. To celebrate the occasion, we are giving away 5 cool gifts: up to 30% off on ASOdesk plans, up to 1000 keywords, up to 500 replies to reviews, priority support, and consultation with an ASO expert. Learn more about the promo here. Don’t miss out — you can only get these gifts till June 23.

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