Asodesk Blog / What’s New / Article

Enhanced work with reviews

Vladimir Fedulkin
Vladimir Fedulkin
Vladimir Fedulkin
Vladimir Fedulkin
vladimir_f@asodesk.com
I have been designing digital products since 2012. At Asodesk, I basically design everything. In my work, I always try to present complex interfaces in a simple way.
All articles by author
Published: 29.07.2021
Updated: 31.08.2021
2 min read

With the new settings, you can quickly respond to users and choose tags for reviews, track the most recent and undeleted reviews, as well as monitor the work of your support specialists.

New settings will speed up work with reviews

We worked through our user feedback and fixed a number of technical bugs, and added 6 useful features to the Reviews & Replies Board. Now you have more capabilities for analyzing and responding to reviews, as well as monitoring your support specialists’ work.

1. Respond to reviews with a random template from the selected folder. 

In Asodesk, you can respond to user reviews from the App Store and Google Play with a random template. To do this, just click on the button and the system will offer one of the response templates for reviews.
Random template feature

2. Keep track of the most recent reviews with new presets in the date filter: Today, Yesterday, This week, and This month.

In Asodesk, you can analyze reviews from the App Store and Google Play for any period.
New presets in the date filter

3. Track reviews that haven’t been deleted yet with the new “Not Deleted” filter.

New filter allows you to track not deleted reviews from the App Store and Google Play
New “Not Deleted” filter from Asodesk

4. Use search to find the tags you need.

Find tags for reviews from the App Store and Google Play faster with the help of search in Asodesk
Tag search in Reviews & Replies Board

5. Select a support specialist and analyze their replies to reviews. This will make it easier for you to manage the team. 

Analyze how each customer support manager responded to user reviews in the App Store and Google Play
Choosing teammates

We moved the “Edit note” button to the Keyword Analytics context menu

The “Edit note” button now opens when you click on the three-dot “Meatballs menu” at the end of the row. This creates more space for long-tail keywords.

“Edit note” in Keyword Analytics

In the previous updates, we added automatic replies to reviews and made it possible to tag them. We also implemented new features for analyzing app ratings and reviews, and saving filter settings when working with reviews. Try all these features in Asodesk. 

We want the platform to be as user-friendly and practical as possible. If you have suggestions on how we can improve, please write to vladimir_f@asodesk.com.

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I have been designing digital products since 2012. At Asodesk, I basically design everything. In my work, I always try to present complex interfaces in a simple way.
All articles by author
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