Learn how to spend
4x less time on app reviews using Asodesk

Our Review Management tools allowed Mamba to significantly increase their app rating, and spend less time responding to reviews

MAMBA

With features like flexible search options, swiping, live broadcasts, "Tags," "People nearby", and premium "Diamond" services, it provides an unbeatable user experience. 1 million new users register for Mamba every month, bringing the total number of users to 60 million, with 3 million daily active users.

The Mamba team places a strong emphasis on safety and seamless communication. All profiles are verified in a user-friendly way, with photos being verified with gestures. The user agreement also enforces principles of non-violent communication and respect for personal privacy. Everyone in this world has a second half, and Mamba is the ultimate way to find your soulmate.


The Mamba app receives about 300 reviews per week. Аfter updates, there may be a spike in reviews if users are dissatisfied with new features or encounter any bugs. The team swiftly responds to these reviews to maintain the app's high ratings.

The flagship app, developed with the latest trends in the global online dating industry in mind.

The results of Mamba work with reviews

4х

4.5

4.3

less time spent on work with reviews

App Store rating

Google Play rating

The red line indicates a rating increase.

Thanks to daily work with reviews, the number of positive reviews that Mamba receives and the rating of the app is growing. On the chart below, you can see the upward trend of this app.

1. Respond to negative reviews

Review & Replies Board at Asodesk

With the Require Attention filter in the Review & Replies Board, they find reviews that need special attention. If a review doesn't describe a problem, but the overall tone is negative, Mamba tries to include more keywords in the response. But they must fit into the context of the review. For example, a user complained about paid features in an app. In their response, they described which features are free using keywords.

5. Strtive to solve problems promptly

Reviews & Replies Board, Templates at Asodesk

The faster Mamba helps users, the more likely they are to correct their reviews and improve their ratings. For example, users claimed that streams have disappeared from the app. The Mamba teem promptly replied that they were moved to another section, after which one of these users increased their rating.

The user increased their rating to 5 stars after the response.

6. Use templates to respond to positive reviews

Templates at Asodesk

To maintain user loyalty, it is important to respond not only to negative reviews but also to positive ones. Templates in Asodesk help Mamba a lot in this regard, as it allows them to create templates for different situations. To strengthen app positions in Google Play, they added keywords to positive reviews.

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